INTROTEL BLOG
BUILDING BLOCKS: CLOUD COMMUNICATIONS HELP SCHOOLS ADVANCE
BUILDING BLOCKS: CLOUD COMMUNICATIONS HELP SCHOOLS ADVANCE Parents with kids in K-12 want more from schools when it comes to communications. A recent report from Blackboard and Project Tomorrow found these families expect information to be delivered to them. But At the same time, they don’t want to be inundated with unnecessary messages. Combine these expectations with Read More
CLOUD COMMUNICATIONS MAKES SPORTS ORGANIZATIONS CHEER
CLOUD COMMUNICATIONS MAKES SPORTS ORGANIZATIONS CHEER Sports organizations thrive on loyal fans. Without them, not only is the cheering section subdued, but revenues fall across the board. This is one reason sports venues and teams put fan experience in the spotlight. But in order to cultivate fan loyalty, sports organizations need to call in a Read More
6 WAYS TO IMPROVE THE CUSTOMER EXPERIENCE
6 WAYS TO IMPROVE THE CUSTOMER EXPERIENCE A stellar customer experience has a measurable impact on your bottom line. A recent survey by PWC found that 73 percent of buyers consider the customer experience an important part of the purchasing process. Meanwhile, 65 percent of U.S. consumers say a positive experience plays a stronger role than advertising Read More
BETTER TOGETHER: UNIFIED COMMUNICATIONS RETOOLS PRODUCT DESIGN
BETTER TOGETHER: UNIFIED COMMUNICATIONS RETOOLS PRODUCT DESIGN Everyone loses when a product fails to meet customers’ needs. Design and engineering feel frustrated, suppliers lose revenue, manufacturing has to retool – and let’s not forget the customer, who didn’t get what he or she expected and thinks less of your company as a result. One way Read More
4 TELECOM TIPS TO HELP YOUR CUSTOMER SERVICE DURING WORLD CUP FEVER
4 TELECOM TIPS TO HELP YOUR CUSTOMER SERVICE DURING WORLD CUP FEVER It seems like everyone is catching World Cup fever this summer! Whether your team has been eliminated or not, you still want to make sure you keep up your customer service while you’re immersed in the FIFA fandom. Below are 4 tips on Read More
THE CONTACT CENTER’S PATH TO THE CLOUD
THE CONTACT CENTER’S PATH TO THE CLOUD One-size-fits-all’ may be good for a wristwatch or 3D glasses at the movies, but it simply doesn’t work for a contact center. In an age where customer experience has become a key business differentiator, organizations need flexible options for how they provide customer service. But before focusing on specific features, Read More
UNIFIED COMMUNICATIONS LETS GOVERNMENTS DO MORE WITH LESS
UNIFIED COMMUNICATIONS LETS GOVERNMENTS DO MORE WITH LESS All over the world, governments are challenged to create more value while holding the line on budgets. Whether due to austerity measures or political policy, government executives are under pressure to reduce costs while still meeting the needs of their constituencies. Identifying what is most important to Read More
NEXT-GEN TECHNOLOGY: THE SECRET TO BUSINESS AGILITY
NEXT-GEN TECHNOLOGY: THE SECRET TO BUSINESS AGILITY Business agility: It’s a fundamental characteristic of successful companies. They seize opportunities and quickly pivot to new product lines and markets. But it doesn’t just happen. Today, agility requires digital transformation, which is why IT teams must be forward-looking, always ready to embrace next-generation technology. Many of them are. Read More