Accessibility Statement

1. General

Statement of Commitment 

Introtel Communications Inc. is committed to identifying, removing, and preventing barriers to accessibility for persons with disabilities. We are dedicated to providing an inclusive and accessible environment for our employees, clients, and stakeholders.

Contact Information & Feedback Process

Introtel welcomes feedback on accessibility. Feedback can be provided in the following ways:

Email: info@introtel.com

Phone: 905-625-8700

Mail: 5170 Timberlea Blvd, Unit B, Mississauga, Ontario, L4W 2S5

Feedback may be submitted anonymously. Upon request, feedback and responses can be provided in accessible formats.

Designated Contact:

Cathy McDowell, Executive & Office Administrator

Alternate Formats:

This Accessibility Plan is available in alternate formats upon request.

2. Employment

 

Introtel is committed to fair and accessible employment practices. We:

  • Provide accommodations during recruitment and employment
  • Inform employees of accessibility policies
  • Support employees requiring workplace accommodations

3. Built Environment

Introtel operates from an office that is not open to the public. However:

  • Accessible washroom facilities are available
  • Accessibility needs of employees and visitors are considered

4. Information and Communication Technologies (ICT)

Introtel is committed to making its digital systems accessible by:

  • Using commonly supported and accessible communication tools
  • Supporting alternative communication methods (e.g., email vs. phone)
  • Considering accessibility when implementing new technologies

5. Communication (other than ICT)

We communicate with clients and employees in ways that consider accessibility needs, including:

  • Clear and simple language
  • Offering alternative formats upon request

6. Procurement

When procuring goods and services, Introtel considers accessibility requirements where applicable.

7. Design and Delivery of Programs and Services

Introtel provides telecommunications products and services and is committed to:

  • Ensuring accessible customer interactions
  • Training staff to support customers with disabilities
  • Offering alternative communication methods

8. Transportation

Not applicable to Introtel’s operations.

9. Consultations

Introtel will consider feedback received from employees and clients when identifying and removing accessibility barriers.

10. Training

Introtel provides training to employees on:

  • Accessibility policies and practices
  • Communicating with people with disabilities
  • Use of assistive devices and support persons

This accessibility statement was last updated on May 05, 2026.