I have been working closely with Rob Turnpenny and his team for over 2.5 years. Introtel has provided excellent service and support of our Mitel phone systems/network.
I have been with Discovery Air a little over 3 years. There were 3 Mitel phone systems in place when I arrived. Two different vendors were used for the purchase and installation of those systems. Let’s summarize by saying the entire system was a mess. I contacted Introtel because of prior experience with one of their staff in Montreal. We now have 9 Mitel PBX’s in place and multiple locations and users running remote/teleworker connections on a variety of technologies.
The road to this steady state has not been easy and without Introtel we would not been in the position we are today – a coast to coast, North to South Mitel network that is stable and feature rich. The Mitel technicians have spent many, many hours troubleshooting the original poorly installed systems in order resolve some long standing issues and to prepare them for the expansion DA needed. They have performed migrations from older systems (Mitel SX-200, Toshiba, Cisco IP, Nortel) to our Mitel 3000 series platform. All of the original systems have been updated to current OS and firmware versions, had licencing corrections made, configuration changes and networking corrections. Their technicians have assisted us with “cleanup” of obsolete extensions and other end use configuration problems.
The growth in the number of systems and the ability to dial direct to extension across Canada forced DA to move from 3 digit to 4 digit extensions. This process was again supported by Introtel staff and I have to say went flawlessly – new greetings, proper call routing of critical numbers, rearrangement of some specialized DID’s were all handled gracefully due to good planning and great execution.
There are many other projects, including migration to SIP services in a centralized Data Center, analog to PRI migrations, voice mail integration, voice mail to email integration, MS Lync integration, DLM licencing implementation and expansion of VMR capabilities that Introtel has worked on with DA. Their dedication to finding the right and best solution for us has been impressive.
I can confidently say that Introtel is one of our most trusted vendor-partners. Please don’t hesitate to contact me should you wish to discuss in further detail.
– Chris Austin, Discovery Air Vice President Information Technology –
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