Canpar has always made efficient and cost effective transportation, their highest priority. Canpar provides courier delivery to virtually any address in all ten Canadian provinces and the continental United States. The company has been successfully operating since 1976 and has grown to over 20,000 customers and has a network of 60 terminals and line haul systems.
In order to enhance their already excellent track record for customer service and retention, Canpar recognized that they had to find ways to drive value from every customer interaction. They were in need of a contact center that was ready to handle all their customer touch points including: phone, email, video conferencing, and more.
Introtel delivered a call center solution that was robust enough to provide relationship-based services to all of Canpar’s customers. The call center technology integrates and manages email, fax, inbound/outbound calls, voicemail, web conferencing, and abandoned calls. Since implementing this technology, Canpar has been able to track, analyze, store, localize, and better manage each of their customer interactions.
The success of new contact center technology is no surprise; we have helped many businesses,including iTravel2000, update the way their contact centers work and the way they communicate with their customers. Click here to learn more about Canpar.
With each advancement in communication, humanity takes a giant leap forward. Communication has allowed us the means to share knowledge, spread ideas and record thousands of years of history. In the process, communication technologies have changed the way businesses run.
It is our pleasure to bring you the finest communications solutions custom-built for the needs and requirements of your organization to help you collaborate better with your clients and within internal teams.