We offer a variety of feature-rich solutions for your contact center

We understand the changing expectations of your audience and create strategic solutions that make it easy and simple for them to stay in contact with you. With features such as automated outbound communications, skills-based routing and real-time views into queues, our solutions help you optimize your resource utilization while improving customer satisfaction.

How do our contact center solutions help your business?

  • Track not just call volume but outcomes with advance reporting features
  • Reduce service time per call; call routing based on factors such as request type, skill matching, priority, caller location, customer identity etc.
  • Optimize resources with real-time and historical information about agent utilization and callers
  • Connect with your customers in more ways than just one with multimedia integration such as web chat, mobile web chat, social media, and SMS

learn more about prem-based collaboration solutions

learn more about Introtel Hosted contact centre solutions

learn more about Introtel Hosted collaboration solutions

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