5170 Timberlea Boulevard, Unit B
Mississauga, Ontario, Canada
L4W 2S5 905-625-8700
I have been working closely with Rob Turnpenny and his team for over 2.5 years. Introtel has provided excellent service and support of our Mitel phone systems/network. I have been with Discovery Air a little over 3 years. There were 3 Mitel phone systems in place when I arrived. Two different vendors were used for the purchase and installation of those systems. Let’s summarize by saying the entire system was a mess. I contacted Introtel because of prior experience with one of their staff in Montreal. We now have 9 Mitel PBX’s in place and multiple locations and users running remote/teleworker connections on a variety of technologies. The road to this steady state has not been easy and without Introtel we would not been in the position we are today – a coast to coast, North to South Mitel network that is stable and feature rich. The Mitel technicians have spent many, many hours troubleshooting the original poorly installed systems in order resolve some long standing issues and to prepare them for the expansion DA needed. They have performed migrations from older systems (Mitel SX-200, Toshiba, Cisco IP, Nortel) to our Mitel 3000 series platform. All of the original systems have been updated to current OS and firmware versions, had licencing corrections made, configuration changes and networking corrections. Their technicians have assisted us with “cleanup” of obsolete extensions and other end use configuration problems. The growth in the number of systems and the ability to dial direct to extension across Canada forced DA to move from 3 digit to 4 digit extensions. This process was again supported by Introtel staff and I have to say went flawlessly – new greetings, proper call routing of critical numbers, rearrangement of some specialized DID’s were all handled gracefully due to good planning and great execution. There are many other projects, including migration to SIP services in a centralized Data Center, analog to PRI migrations, voice mail integration, voice mail to email integration, MS Lync integration, DLM licencing implementation and expansion of VMR capabilities that Introtel has worked on with DA. Their dedication to finding the right and best solution for us has been impressive. I can confidently say that Introtel is one of our most trusted vendor-partners.
Introtel has become one of our more reliable service vendors. Since switching to Introtel in 2011 to maintain and support our Mitel IP phone system we have experienced greater stability and have also been able to leverage more enhanced features of the Mitel system. Introtel is a strong support organization, they understand our environment and proactively look for opportunities to continue enhancing our system while upholding our critical need for stability.
I deal with many vendors every day and I have to applaud Introtel for their wonderful service and quick response. Todd Yates and the sales team do a wonderful job communicating with me on new products and existing product upgrades, whenever I call your office, Nicole Green and her service team are always there to answer any questions I have. It is my pleasure to work with your team and I am thankful for the support, information, laughs, and everything your team assists me with each time I contact them! I know that when I need something in a hurry, your team always comes through for me! Keep up the great work and I will continue to refer co-workers and business acquaintances to Introtel. You do a wonderful job and I truly enjoy working with everyone there!!
It's great to be able to depend on a supplier and know that they have our best interests in mind and are not out for a quick fix.
When we set out to design and build a state-of-the-art manufacturing facility, we recognized that choosing the right vendors with which to partner was essential. Apart from technical expertise and product knowledge, the companies had to share a common vision regarding the future of technology. They had to understand our philosophies and goals, and most importantly, the very tight timeline we were working within. Introtel was able to accomplish all of this, and to this day, continues to support and develop our systems in every way possible.