The Leadership Team

Frank Domizio

Frank Domizio

Managing Director

fdomizio@introtel.com

" The most enjoyable aspect of working at Introtel has to be the fact that every day I get to work with a dedicated group of individuals who take a lot of pride in providing the highest level of customer service to all of our clients. I continually try to inspire our team to become better in everything we deliver by staying positive and listening to feedback.
Connect With Me On LinkedIn "

Stuart Penny

Stuart Penny

Managing Director

spenny@introtel.com

" My favourite part of the work day is 5:00 as it affords me a little quiet time to complete tasks that may have been started but not completed. If it has been a hectic day I try to fit in a workout of some type in the closest gym. My gym bag is never far away.
Let's Connect On LinkedIn "

Todd Yates

Todd Yates

Managing Director

tyates@introtel.com

" On a typical day at Introtel, I enjoy and look forward to interacting with current and future customers. The opportunity to assist organizations in meeting their business goals and objectives is an extremely satisfying part of my role here at Introtel. When I am not working, I can usually be found at a local hockey rink coaching both of my boys’ hockey teams. I love spending time with my family and our adventures together.
Keep In Touch On LinkedIn "

Ownership Change

Thank you Rob,

Rob Turnpenny founded Introtel in 1981 and has been President and majority shareholder through to the end of 2016. Many other companies that also started out as “Interconnects” have come and gone. Under Rob’s guidance, Introtel has earned an enviable reputation as a premier Mitel VAR which has endured to this day.

At the beginning of 2017, Rob chose to sell the company to his four minority shareholder partners. Frank Domizio, Carlo Gentile, Stuart Penny and Todd Yates are now excited to carry on the proud tradition started by Rob over 35 years ago.

Business as usual. The four current shareholders are not new to this game. Their average tenure with Introtel is over 30 years and you can rest assured you are in good hands.

Thank you Rob for starting things off. We hope to carry on the tradition and continue to earn the trust of our customers each and every day.

Frank, Carlo, Stuart and Todd

Who We Are & What We Do

Carlo Gentile

Carlo Gentile

Sales Account Executive

cgentile@introtel.com

" In the last 10 years in sales, I see myself as a leader that educates and coaches our clients and our business partners on how to analyse and resolve the business challenges of their collective customers. I do this by listening to their needs and confirming our understanding before working together within their budget to design and implement solutions to maximize the business impact of their investment. "

Nicole Green

Nicole Green

Customer Service Supervisor

ngreen@introtel.com

" For over 18 years, I have been overseeing our customer support team to ensure everything is working the way it should be, 24/7. I have my dedicated team to thank for making sure all our installs go as planned and our service is always exceptional. "

Steve Wong

Steve Wong

Senior Solutions Engineer

swong@introtel.com

" "

Our History

For over 30 years, Introtel has been successfully operating with the same ownership with which it started. Furthermore, the company has attracted young professionals who have helped grow and develop each of our departments. Our dedicated team is one of our strong points that helps to set us apart from our competition.

Over the years, Introtel has installed thousands upon thousands of phones for both small and large organizations including The Weather Network, I Travel 2000, Magna, the Canadian Cancer Society, and communities such as Oakville, Ajax, Caledon, Port Hope, and Milton. Companies and organizations choose Introtel because we reliably service and support the communication solutions that fit their needs.

Our Approach

At Introtel, we listen to our customers and learn what is important to them today and what will be essential to their future success. It is imperative to understand not only their needs and expectations, but also those of their clients and the markets they serve. This ensures our clients can deliver fully on their customer promise.

We analyze all areas of business impact with our customers in order to design, install, maintain and manage flexible and comprehensive infrastructures. We offer a wide range of services that can be modified to your custom requirements.

We offer a diverse portfolio of best-in-class strategic options using both the traditional delivery methods in data, voice, video, IP and multimedia call centre products as well as new and innovative solutions that enhance and automate the customer facing process.

Introtel provides the full scope of solutions that are engineered, designed, built, implemented, and supported to meet any client requirements.

Our Areas of Expertise

Selection & Installation of Office Phone Systems

Selection & Installation of Office Phone Systems

Disaster Recovery

Disaster Recovery

Unified Communications Solutions

Unified Communications Solutions

SIP Trunking

SIP Trunking

We've Done Installations All Over The World

Canada

USA

France

Mexico

Australia

Belgium

Barbados

United Kingdom

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