In today’s market, with more and more transactions being done over the telephone, a call recording solution can protect your business from misunderstandings or outright misrepresentations.
We offer robust, scalable recording solutions needed for today’s global, multi-site customer service centers.
We offer solutions by leading vendors that enable call recording, monitoring, evaluating and reporting.
OakSI specializes in the supply, installation and service of Call Management and Voice Processing systems. Since inception, Oak has sold over 30,000 software licenses worldwide and is officially endorsed by all leading phone system manufacturers. recordX is a comprehensive extension and line side recording solution packed with innovative features to search, record, play and archive calls. Leading edge web technologies ensure that recordX is the most powerful yet easiest to use call recording solution available.
Whether you need to capture and retrieve calls with the minimum of fuss for regulatory compliance or for business improvement through higher levels of customer satisfaction. recordX meets all your call recording needs. It works with all technologies – Analog, ISDN, SIP and VoIP - in whatever combination you have chosen and includes high level encryption.
OAISYS® is a leading developer of award-winning call recording and call center management solutions for a range of organizations, from small- to medium-sized businesses to multi-site large enterprises. Our solutions help companies within a variety of industries—including healthcare, automotive dealerships, financial services, and the public sector—attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS voice documentation technology enables organizations to improve risk management, quality assurance, customer retention, dispute resolution and other critical business concerns. OAISYS offers superior integration with the Mitel core business communications portfolio, leveraging Mitel MiTAI and OAI CTI for call control and the Mitel Secure Recording Connector (SRC) for secure call recording interoperability.
VERINT® (Formerly Mercom™ Systems, Inc.) provides award-winning interaction recording and performance evaluation solutions. With over 6000 Audiolog™ Interaction products installed in leading call centers, mission-critical public safety and government agencies, utilities, and financial institutions around the world, Verint has achieved a reputation for excellence through solutions that transform recorded interactions into valuable business insight. Audiolog™ is compatible with virtually all telephone systems. In addition, Audiolog leverages Inter-Tel’s OAI enabling advanced functionality.